Companies Say Software Support Is Satisfactory
March 22, 2010 Timothy Prickett Morgan
IT shops surveyed by market researcher IDC tell the company that they are pretty pleased with the level of hand-holding they get from them for their enterprise software. IDC yammered with more than 1,000 IT professionals worldwide to reckon how well or poorly their software providers did in giving them support when things went awry, as always happens with software, of course, and rarely with hardware. As is IDC’s wont, it makes reports out of survey results and then charges money for them after giving away a taste for free. You can get the support report, called IDC Customer Satisfaction |