Service Packs Put a Crimp in Third Party Maintenance Plans
February 15, 2005 Alex Woodie
Jack Crouch, chief technology officer at diesel equipment manufacturer Stewart & Stevenson, says he would buy third party maintenance for his company’s OneWorld XE application “in a heartbeat.” He hasn’t, however, for one reason: service packs. “No one but Oracle owns source to the J.D. Edwards kernel,” he says. So when IBM changes to OS/400 hurt compatibility with his ERP implementation, such as it did with i5/OS, Crouch relies on his ERP vendor to issue a service pack. JDE customers like Crouch are increasingly looking to third party maintenance providers to keep their ERP systems up-to-date with things like tax |