TomorrowNow Takes Steps to Ensure Rapid Response
March 20, 2007 Alex Woodie
TomorrowNow is best known as a third-party provider of technical support and maintenance to ERP suites, including J.D. Edwards, PeopleSoft, and Oracle. Now, the Texas company is touting an internally developed system that continuously monitors the Blackberries and other wireless handheld devices used by its technicians, to ensure that it responds to its clients’ concerns in 30 minutes or less. When one of TomorrowNow’s customers enters a question or a request through the vendor’s Web site, it kicks off a slew of processes taking place behind the scenes. The bulk of the work is handled by a help desk |