The X Factor: Why Maintenance Is Worth the Money–Sometimes
September 2, 2008 Timothy Prickett Morgan
There are a lot of checks that IT managers and chief financing officers do not like to write when it comes to the IT budget, and hardware maintenance is one of the checks they increasingly dislike writing. There are good reasons for this–and there are also good reasons for writing that check. Equally important, IT shops have to be smart about what they put on hardware maintenance, and how they deal with break-fix issues in general as they relate to hardware. But before getting into why hardware maintenance is something of value and therefore worth a piece of the IT |